Thanks to Kindle Nation subscriber Ruth R for writing in about this problem:
Hi Stephen,Would you please let me know why I have not received any daily updates in my kindle? Is it something I am doing or not doing?Thank you,Ruth
Ruth, unfortunately there is a recurring problem that Amazon has promised to fix through a firmware update. Although the problem can affect any Kindle blog, Kindle Nation Daily may be more vulnerable to it because of the frequency of our posts, which average about three a day. (One way to determine for sure if you’ve been missing posts on your Kindle is to have Amazon send the blog to your Kindle for PC or Kindle for Mac App following the instructions located here, and compare notes).
We’re still waiting for the Amazon fix, but meanwhile, here’s a do-it-yourself solution that should only take a couple of moments:
- Try a system restart using the steps below (rather than holding the Kindle power switch to the right). In many cases this will resolve some minor issue that is blocking new blog content from downloading wirelessly to your Kindle. (Here’s a previous post on this subject). Then use the Home screen menu to select “Sync & Check for Items.” If all is well, you should see the blog on your Kindle home screen within an hour or two.
- If that doesn’t work, go to your Manage Your Kindle Subscriptions page and make sure that Kindle Nation Daily shows up in the listing of Your Active Kindle Subscriptions. If Kindle Nation Daily shows up under Your Inactive Kindle Subscriptions, click the “reactivate subscription” link to the right of the listing. You may have to update credit card information.
- If another hour passes and you still haven’t received fresh Kindle Nation Daily posts on your Kindle, contact Kindle Support via the web or by calling 1-866-321-8851. To ensure that the support personnel on the other end aren’t confused, I suggest giving them the exact name and ASIN number of the blog (Kindle Nation Daily – B0029U1A08), and insisting that you know other customers — like me, for instance — who are receiving new posts.
I hope this helps, and please let me know if you’re still having problems afterward!