The Restaurant Managers’ and Waiters’ Guide Book: How to be a Great Server, Handle Difficult Customers, Earn Big Tips & Keep Your Sanity!
Have you noticed that ordinary human beings often turn into extremely impolite and rude characters once they step inside a restaurant?
They can become extraordinarily messy, demanding, cheap – don’t want to tip, and yes, they can even become very creative, wanting to substitute everything on the menu! Does this sound familiar?
We feel your pain! With thousands of hours and decades of experience in the food service industry we know how it goes, so we created this guide to share the secrets for making your customers’ experience positive while helping you earn big tips and keeping your sanity.
• How to handle difficult customer more easily
• The importance of teamwork with staff members and how to encourage this
• How to make customers feel at ease and special
• Ways to stay upbeat, optimistic, and motivated
• Seven of the most challenging customer types and how to successfully and gracefully deal with them
You’ll also get insider advice as well as insightful and entertaining anecdotes to help you excel in any restaurant environment.
This book is a must for restaurant management wanting to up their game, waiters wanting to take their profession to the next level, and anyone involved in the food service management business who would like more success in the restaurant business.
Note: ten percent of each book’s profit is given to charity.
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Enigma: a person or thing that is mysterious or difficult to understand. Isaac Holt is the very definition of an enigma. He is mysterious, dangerous, alluring and knee clankingly gorgeous. After a chance meeting, I was falling at his feet, literally. His magnetizing allure has the ability to electrify all of my senses with the simple touch of his fingertip. But no matter how much my body craves Isaac’s touch, I can’t have him. Morally and ethically, he is off limits. He is the enemy. My rational thinking head logically understands this, but my lust-driven heart needs a little more convincing.
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Freedom of the Few: The True Story of the Take Back Bandit – Canada’s Most Prolific Bank Robber (Crimes Canada: True Crimes That Shocked the Nation Book 17)
So you think you can escape the system? Thirteen-year-old Ray Lawinger certainly thought he could. He was still young enough to believe that he could attain the coveted freedom of the few—still naïve enough to think he could live on the edge. He was wrong. For most of the next 28 years, Ray spent his days in and out of some of the most notorious prisons in Canada, including the infamous Millhaven Maximum Security and Collins Bay, also known as the Gladiator School. He wasn’t big and strong at first, but he was crafty and survived his days spent in these gladiator arenas only to emerge smarter and more savvy. From a foiled and folly of an escape attempt to being stabbed and stitching himself back up, his luck ran the gamut.
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A sexy historical fantasy. Includes M/F, M/M and MMF. When Lady Lynette’s half-sister is kidnapped by the Knight of the Red Lands–the powerful son of a despot slain by their father–Lyn knows more than her beautiful sister’s innocence is at risk. The scheming fae Nimue has aligned herself with the vengeful knight, and to rescue her sister, Lyn must find a champion who can best all the traps the treacherous Nimue has set. At King Arthur’s court, Lyn, half-fae herself, finds an unlikely champion in a kitchen scullion mockingly called Beaumains. The seer Merlin, however, vouches for the quiet Beau, just as he does for the damaged Sir Marrok, recently fallen under a werewolf’s curse and struggling to control the beast vying for dominance within.
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This riveting novel introduces Cal Callahan, former medical examiner, and his wife, Danie, former FBI profiler. Frequent travel and a devastating tragedy spur them to take cases where they can work together. Their first opportunity is in Charleston, called the “Holy City” for its religious tolerance, where bizarre murders eerily mimic a notorious case old case. Wealthy women have been strangled and posed in a sexually grotesque manner. The Callahans face conflicting demands by the police, politicians, and the media. Another murder will happen soon. With a city on the edge of panic, some doubt Danie’s theories. Worse, she is nearly killed.