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From GoodEreader: Amazon changes e-book return policy after author protest.
In July 2022, we reported that several authors were protesting Amazon’s e-book return policy; Authors protesting Amazon’s e-book return policy.
At that time, Amazon was allowing customers to return e-books up to a full week after purchasing. For many readers, a week is a more than enough time to finish a book, and return it after reading. When that happens, authors lose out on sales.
Authors such as Lisa Kessler, Kristy Bromberg, and E.G.Creel were very public about their dismay over this policy. Kessel shared in an NPR interview “It really rattled me, she said. ‘You think, Can I still make a living if this continues?’ and that’s very disheartening.”
A petition started by Reah Foxx, “Change Amazon Return Policies for Completed E-books: Protect Authors from Theft!” received almost 80,000 signatures, and it seems Amazon was listening.
On September 21, Amazon announced an important change to its return policy; buyers who have read more than 10 percent of an e-book on Amazon’s Kindle system will no longer be able to return it for a full refund. The Society of Authors union and the Authors Guild, are praising Amazon for this decision; “a major improvement for authors of books available on Kindle,” (Society of Authors).
Read full post on GoodeReader.com