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From the Kindle Nation Mailbag: "What Do I Do if I Lose My Kindle?" – Part 2, with the Focus on What You Can Do Beforehand

Since I know that not all Kindle Nation Daily readers, or even have access to, the comments that some readers add to our posts here, I decided that it was important to bring some of the very helpful follow-up/comment discussion right up front here in response to yesterday’s post, From the Kindle Nation Mailbag: “What Do I Do if I Lose My Kindle?” So let’s call this one Part 2, and there are several points I wanted to highlight:

First, Bufo over at the ILMK blog and Kindle Nation citizen Dana M. had good suggestions for tracking services that help you get your stuff back, for a fee, through systems that involve the use of labels or tags, bags, or other identifying tools. Bufo recommends http://www.trackitback.com and Dana suggests http://www.stuffbak.com, and each service has features, importantly, to protect user security.

Then Kindle Nation citizen Ken wrote in with good news following up my suggestion about adding your Kindle to your homeowner’s or renters insurance:

Stephen, after your suggestion about homeowners insurance coverage, I called my agent and added both my Kindle and my notebook computer to a “listed articles” policy. It was $2 per hundred dollars of value, which for the Kindle would be about $5 annually, which IMHO is a better value than the tag system, since it guarantees a new replacement and covers accidental breakage or spills. Your column has to be one of the most helpful ones out there!

The only thing I would want to double-check there would be the deductible. And thanks for the kind words, Ken!

Another reader wrote in with this question: “If he resumes using his account, doesn’t that open it up for the person who has his lost Kindle?” Actually, the answer to that one should be “No,” as long as you de-register the lost Kindle and ask Amazon to disassociate it from your Amazon account. I would also make a point of changing the password on my Amazon account, just to make sure to block the lost Kindle as a channel of access into your account.

Originally posted March 5, 2010 – © Kindle Nation Daily 2010
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From the Kindle Nation Mailbag: "What Do I Do if I Lose My Kindle?"

Thanks, and my heartfelt sympathy, to Kindle Nation citizen Terry D, who sent in this tale of woe:

Help – what do you recommend I do – I have lost my Kindle.  Heartbreak city!


I called Amazon and had them disable my one click account so that whoever has it can’t access my credit card and keep downloading books.


Why can’t Amazon tell if someone else registers my Kindle?
Also – I then went out and bought an ipod touch – happy days cos I found out I could use the kindle app to get my archived books….BUT – can I/should I attempt to buy any books with my itouch?  should I just get a new kindle and reregister with a new name?


I am confused and don’t know what to do next – could you do an article on this?


ps – lost it flying…it fell out of my bag somewhere, I have called lost and found to no avail….


thanks for any advice you can offer!
Love your newletter


TerryD

Terry, I appreciate your kind words about Kindle Nation Daily and I wish I had some “tips and tricks” that could really help you turn this one around. You’ve done the main “after the fact” thing, of course, which is to contact Amazon to de-register your Kindle and disable your one-click account account. You can do this either by calling Kindle Support (Kindle Support Phone Number 1-866-321-8851, or 1-206-266-0927 outside the US), or by going to your Manage Your Kindle page.

Unfortunately, a gadget that costs $259 is too expensive to simply replace without feeling some pain, but probably too inexpensive to be covered in any worthwhile way by any insurance program that I’m aware of. (Although that seems like a great niche for an entrepreneur!) But it may be worth a call to your homeowner’s or renter’s insurance agent to make sure that your Kindle was not covered — or to find out if you could add a Kindle to your insurance policy in the future.

One small consolation is that you haven’t lost any of the Kindle books that you purchased. If you haven’t already done so, it’s easy to download the free Kindle Apps for PC, BlackBerry, or iPhone or iPod Touch, and then you can go to your Manage Your Kindle page to send any or all of your Kindle books directly to the device of your choosing. For those of us who have grown accustomed to the pleasures of reading on a Kindle, other devices can take some getting used to, but my best mate has recently read Kindle editions of her last two book group choices — Committed and Of Human Bondage, no less! — on her iPod Touch, and she has enjoyed the experience. You can definitely keep buying Kindle books with your iPod’s Kindle App, and you’ll be able to send them easily to a replacement Kindle should you decide to get one.

If you decide to replace your Kindle — and wouldn’t that really just be a matter of time for most of us? — just be sure to register it to the same Amazon account that was associated with your departed Kindle, and again, you’ll be able to go to your your Manage Your Kindle page to send your Kindle books wirelessly to your Kindle.

Which Kindle to get? While there’s been a great deal of speculation that we may see some new Kindle hardware features or lower Kindle prices soon — driven by any number of forces including the iPad launch — it’s all just speculation, until it’s not. For now, the choices are straightforward:

It is a little surprising that Amazon can’t provide Kindle owners with information about the registration status, or for that matter even the whereabouts, of their lost Kindles, but I suspect there are Amazon attorneys who could explain why it would not make sense for Amazon to get into the middle of such matters. With some other 3G devices such as the iPhone shown in this photograph from ArsTechnica, it’s possible to send a message that could show up right on the display of a lost device.

Meanwhile, I hope that there’s an enterprising app developer out there who is working on an app that will wake up a Kindle and inspire it to emit some kind of appropriate sound — presumably in response to a command sent via Whispernet — to help a Kindle owner find his Kindle before it’s too late! 

Finally, I sincerely hope that there is something I’m leaving out that will just make it all better, Terry, so I am going to send this post along to the fine folks at Amazon to see if there’s some other worthwhile remedy that I have missed, and if so I will post it and send it on to you directly.