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Amazon’s "Delete You!" Tactics Creates Other Opportunities, but Will It End in Global Thermonuclear War? Or Just a Lawsuit Against Jobs, Apple, and the Publishers?

By Stephen Windwalker

This is ugly, for now.

The no-holds-barred Kindle pricing struggle between Amazon and one of the world’s largest publishers, MacMillan (and its dozens of imprints) continues. The huge headline remains the same:

Amazon Deletes Buy Button 
From Thousands of MacMillan Titles 

But now some of the backstory is beginning to unfold, and we’ll continue to hear more of the details in the coming days. MacMillan CEO John Sargent has taken the uncommon step of releasing a somewhat self-serving open letter that makes it clear that Amazon stopped shipping all MacMillan print and ebook editions only after MacMillan unilaterally imposed a total transformation of pricing and terms for editions to be sold in the Kindle Store. It’s interesting reading, and it quickly becomes clear that this is no petty spat: it is the continuing high-stakes unfolding of the major book business story of the past few months, one that may well end up in serious litigation and could spell doom for some key players.

It’s clear that, along the way, even if only temporarily, there will be surprising winners and losers:

  • For starters, both Amazon and MacMillan are sure to be short-term revenue losers.
  • Short-term winners will include Barnes & Noble, the major book club operations, thousands of independent booksellers whose stores are well-stocked with MacMillan titles, any Amazon Marketplace third-party sellers who similarly have good MacMillan inventory, and distributors like Ingram and Baker & Taylor.
  • Authors with MacMillan contracts are sure to be short-term losers, but those authors who have the freedom to begin dealing directly with Amazon and the Kindle publishing platform hold a powerful trump card that could soon lead them to the land of direct 70 percent royalties.
  • Apple, whose share price has fallen a stunning 12 percent since its iPad announcement Wednesday, will be a winner in terms of short-term buzz, but without any iPads to ship or iBooks to sell yet, it remains to be seen if that buzz will turn into dollars.
  • Lawyers will do pretty well with this by the time the story plays out. Of course, with enough lawyers involved, it may never play out.
  • And last but not least, we as citizens of Kindle Nation, and book buyers in general, may suffer some from fewer reading choices in the short run, but it is likely that in the long run the result of the war and the underlying transformations taking place in the book business — and perhaps (see below) our own action — will be that more and more books will be made available to read on the Kindle and other devices, and that their prices, even if they are bumped up in the short term, will settle back to the $9.99 range for new-release bestsellers.

There is a long history of serious struggle between trade book publishers and retailers. Such struggles are not generally marked by open, transparent communication from the publishers or, for that matter, from the retailers. When the rubber really hits the road on this chapter of such struggles, one hopes that due attention will be paid to the utter ridiculousness of the notion that, with the actual discounted pricing of most sold units of new release hardcovers ranging between $12 and $18, it is somehow fair or justifiable to charge $12.99 to $14.99 for ebook editions that have no significant production, warehousing, return, or fulfillment costs.


Indeed, such prices could only come about in a seriously manipulated marketplace.

For now it is very clear that Amazon’s move late Thursday to delete the buy button from MacMillan’s titles amounts to a preemptive deployment of “the nuclear option” in this struggle, and it’s not surprising that it has caused a great din of whining on the part of MacMillan and its authors, most of whom seem to be marching in lockstep with MacMillan CEO Sargent whether it is in their long-term interests or not. And I will admit here that Amazon’s “Delete You” move is a bit troubling, for the moment.

But that is partly because it is not yet clear to me what Amazon’s next move will be. As a reader and a minor functionary in Kindle Nation, I want the next moves to lead to a situation where all titles are available in the Kindle Store, and where something close to the $9.99 price point is preserved.

Let’s be clear that none of this would be happening were it not for Apple’s launch of the iPad, and more importantly, were it not for Apple’s recent “negotiations” with publishers in which Apple promised them it would give them a place to sell their ebooks for $12.99 to $14.99. The underlying, anti-consumer shadiness of that deal with the devil seems especially evident in the imprompu interview where Jobs smugly assured journalist Walt Mossberg that “the prices will be the same” between the Kindle Store and the iBooks store:

The more I watch that interview, the more I believe that it is being watched with surpassing frequency on the computer screens in and around Jeff Bezos’ office at Amazon, and especially on the displays of Amazon’s top anti-trust lawyers. If this week’s “Delete You” tactic was the nuclear option, perhaps we should be preparing for the next phase, Global Thermonuclear War, in which Amazon sues Steve Jobs, Apple, and one or more publishers for colluding to fix — and raise — prices for ebooks. 

If I were managing that campaign, I’d consider another step first: I’d ask Kindle owners to join Amazon in any such anti-collusion lawsuit, because it is us whose right to read is being infringed upon by this collusive conspiracy, and who would suffer if Apple and the publishers were to succeed in manipulating the marketplace so as to raise the prices of ebook new releases by 30 to 50 percent.


But come to think of it, why should we wait for Amazon to initiate such an action? If you’d like to join other Kindle Nation citizens as a plaintiff in such an action, or if you are an attorney who is interested in offering your services, I hope you will add a comment below or send an email to kindlenation@gmail.com.

In Confusing Move, Amazon Hikes Prices on Several Books Listed as Free for Pre-Order Earlier Today

This morning we posted an alert about three Kindle Books which were listed as free for pre-orders.

Amazon has now, as of early afternoon, changed its Kindle Store listings for these three books so that they are no longer free. Whether the listing was a Kindle Store glitch or, as it might seem to some customers, a bait-and-switch tactic, Amazon should refund any charges levied against customers who naturally believed they were pre-ordering these books at no charge, and issue an apology for the confusing website behavior. It is especially important for the Kindle team to be proactive in this case, given the fact the these were pre-orders and Kindle Store customers probably will not see evidence of the charges on their credit or debit accounts until Monday (the books’ Kindle release date) at the earliest.

The telephone number for Kindle Support is 1-866-321-8851 (1-206-266-0927 outside the US).

Update: By way of explanation, a contact at Amazon emailed Kindle Nation Daily this afternoon: “In this case, the publisher decided this morning to end the free promos, timing and control of which is at their discretion.”  

As shown in the screenshot below, although the books in question are no longer listed as free, they continue to show up as of 2:30 pm EST 1.29.2010 in response to a Kindle search for zero-priced titles.

Kindle Nation Daily Free Book Alert for Tuesday, January 19, 2010

  • Originally posted January 19, 2010  – Copyright Kindle Nation Daily 2010
  • Please note: If you’re reading this on your Kindle and you’d like to go to your computer to click on these links, just enter bit.ly/KindleDaily into your browser
  • “Free” refers, for now, to the price for download to US-based Kindles. Amazon adds various charges for Kindles based beyond US borders

*     *     *
Click here for recent Kindle Nation Daily Free Book Alerts (please note that many free book promotions  last for only a few days, so always check the current price before you buy)
Click here to subscribe to the Kindle Store edition of Kindle Nation Daily: The inside scoop on all things Kindle for 99 cents a month to have daily free book alerts pushed to your Kindle in real time

From the Kindle Nation Mailbag: Make Sure You Are Receiving Your Kindle Nation Daily Subscription

Every once in a while I receive an email from a Kindle Nation citizen expressing concern because she’s not receiving daily posts of Kindle Nation Daily pushed directly to her Kindle, and after receiving both of these messages from Jill and Heather in a 24-hour period, I felt it was time for a post.

Hello,

I had to cancel my subscription to the “pushed” Kindle Nation because I stopped receiving them around the end of December.  I put in a question to Amazon about this problem but didn’t yet receive a response – any ideas  I also had unsubscribed and resubscribed I still wasn’t receiving them.  I have now once again “unsubscribed”.

I so enjoy the updates and would really like to resubscribe.

Thank you for your attention to this matter,

Jill

***********

Hello,

I hope my e-mail finds you well. I am a subscriber to the Kindle Nation Daily blog and remember reading in one of the updates that the system was having some issues with wirelessly delivering the blogs to Kindle. I have not received a Kindle Nation blog on my Kindle since December 27. Has this issue been resolved? 

Thank you for your help.

Heather


Thanks, Jill, and thanks, Heather, for writing. 


While this problem does seem to crop up from time to time, it’s a Kindle system problem that can, in most cases, be easily addressed. As I write this, there have been 47 Kindle Nation Daily posts so far in the first 18 days of January, and all of them have been pushed to thousands of Kindles whose owners are subscribers to the Kindle edition of Kindle Nation Daily


If you are a subscriber and you ever notice you’ve gone a couple of days without receiving your Kindle Nation Daily posts on your Kindle, I suggest following these steps:

  1. Try a system restart using the steps below (rather than holding the Kindle power switch to the right). In many cases this will resolve some minor issue that is blocking new blog content from downloading wirelessly to your Kindle. (Here’s a previous post on this subject). Then use the Home screen menu to select “Sync & Check for Items.” If all is well, you should see the blog on your Kindle home screen within an hour or two.
  2. If that doesn’t work, go to your Manage Your Kindle Subscriptions page and make sure that Kindle Nation Daily shows up in the listing of Your Active Kindle Subscriptions. If Kindle Nation Daily shows up under Your Inactive Kindle Subscriptions, click the “reactivate subscription” link to the right of the listing. You may have to update credit card information.
  3. If another hour passes and you still haven’t received fresh Kindle Nation Daily posts on your Kindle, contact Kindle Support via the web or by calling 1-866-321-8851. To ensure that the support personnel on the other end aren’t confused, I suggest giving them the exact name and ASIN number of the blog (Kindle Nation Daily – B0029U1A08), and insisting that you know other customers — like me, for instance — who are receiving new posts.
I hope this helps, and please let me know if you’re still having problems afterward!


Step-by-Step: Kindle System Restart
  1. Make sure your Kindle is on.*
  2. Disconnect the Kindle from the USB or Power Adapter cable.
  3. Press the Home button on the right edge of the Kindle.
  4. From the Home screen, press the Menu button on the right edge of the Kindle.
  5. Select “Settings” from the Home Menu.
  6. From the Settings page, press the Menu button again.
  7. Select “Restart” from the Setting Menu.
  8. Wait a couple of minutes for your Kindle to Restart, then give your Kindle another few minutes to update files, blog posts, etc.

*If your Kindle does not come on, or seems frozen, connect it via its Power Adapter to a wall outlet and give it an hour to re-energize itself.

Kindle Nation Daily Free Book Alert for Monday, January 18, 2010

Originally posted January 18, 2010  – Copyright Kindle Nation Daily 2010

Please note: If you’re reading this on your Kindle and you’d like to go to your computer to click on these links, just enter bit.ly/KindleDaily into your browser
“Free” refers, for now, to the price for download to US-based Kindles. Amazon adds various charges for Kindles based beyond US borders. 


*     *     *
Click here for recent Kindle Nation Daily Free Book Alerts (please note that many free book promotions  last for only a few days, so always check the current price before you buy)
Click here to subscribe to the Kindle Store edition of Kindle Nation Daily: The inside scoop on all things Kindle for 99 cents a month to have daily free book alerts pushed to your Kindle in real time

Kindle Nation Daily Free Book Alert for Sunday, January 17, 2010

Originally posted January 17, 2010  – Copyright Kindle Nation Daily 2010
Please note: If you’re reading this on your Kindle and you’d like to go to your computer to click on these links, just enter bit.ly/KindleDaily into your browser

“Free” refers, for now, to the price for US-based Kindles. Amazon adds various charges for Kindles based beyond US borders. 


Two newly free titles by Terri Blackstock top the list today:

*     *     *
Click here for recent Kindle Nation Daily Free Book Alerts (please note that many free book promotions  last for only a few days, so always check the current price before you buy)

Click here to subscribe to the Kindle Store edition of Kindle Nation Daily: The inside scoop on all things Kindle for 99 cents a month to have daily free book alerts pushed to your Kindle in real time