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From the Kindle Nation Mailbag: How to Make Sure You Are Receiving Your Kindle Nation Daily Subscription

Thanks to Kindle Nation subscriber Ruth R for writing in about this problem:

Hi Stephen,
Would you please let me know why I have not received any daily updates in my kindle? Is it something I am doing or not doing?
Thank you,
Ruth
Ruth, unfortunately there is a recurring problem that Amazon has promised to fix through a firmware update. Although the problem can affect any Kindle blog, Kindle Nation Daily may be more vulnerable to it because of the frequency of our posts, which average about three a day.  (One way to determine for sure if you’ve been missing posts on your Kindle is to have Amazon send the blog to your Kindle for PC or Kindle for Mac App following the instructions located here, and compare notes).
We’re still waiting for the Amazon fix, but meanwhile, here’s a do-it-yourself solution that should only take a couple of moments:

From the Kindle Nation Mailbag: Make Sure You Are Receiving Your Kindle Nation Daily Subscription

If you are a subscriber and you ever notice you’ve gone a couple of days without receiving your Kindle Nation Daily posts on your Kindle, I suggest following these steps:

  1. Try a system restart using the steps below (rather than holding the Kindle power switch to the right). In many cases this will resolve some minor issue that is blocking new blog content from downloading wirelessly to your Kindle. (Here’s a previous post on this subject). Then use the Home screen menu to select “Sync & Check for Items.” If all is well, you should see the blog on your Kindle home screen within an hour or two.
  2. If that doesn’t work, go to your Manage Your Kindle Subscriptions page and make sure that Kindle Nation Daily shows up in the listing of Your Active Kindle Subscriptions. If Kindle Nation Daily shows up under Your Inactive Kindle Subscriptions, click the “reactivate subscription” link to the right of the listing. You may have to update credit card information.
  3. If another hour passes and you still haven’t received fresh Kindle Nation Daily posts on your Kindle, contact Kindle Support via the web or by calling 1-866-321-8851. To ensure that the support personnel on the other end aren’t confused, I suggest giving them the exact name and ASIN number of the blog (Kindle Nation Daily – B0029U1A08), and insisting that you know other customers — like me, for instance — who are receiving new posts.
I hope this helps, and please let me know if you’re still having problems afterward!

Step-by-Step: Kindle System Restart
  1. Make sure your Kindle is on.*
  2. Disconnect the Kindle from the USB or Power Adapter cable.
  3. Press the Home button on the right edge of the Kindle.
  4. From the Home screen, press the Menu button on the right edge of the Kindle.
  5. Select “Settings” from the Home Menu.
  6. From the Settings page, press the Menu button again.
  7. Select “Restart” from the Setting Menu.
  8. Wait a couple of minutes for your Kindle to Restart, then give your Kindle another few minutes to update files, blog posts, etc.

*If your Kindle does not come on, or seems frozen, connect it via its Power Adapter to a wall outlet and give it an hour to re-energize itself.

Kindle System Restart: A Quick Fix if, for Example, You’re Not Getting New Kindle Subscription Content


Tip: A Fix of First Resort for a Multitude of Kindle Problems

I subscribe to the Kindle editions of several Kindle periodicals and blogs including, just so I can keep an eye on it to make sure Kindle subscribers are getting what I post, this one.

Several times over the past year I have noticed that new posts of mine or another blog or newspaper were not updating in a timely fashion to my Kindle, and I have occasionally received emails from subscribers if they experienced something similar. Since I generally deliver 15 to 20 posts a week to the citizens of Kindle Nation, it’s usually a Kindle problem if Kindle Nation Daily does not appear on my Home screen when when I sort by “Most Recent.”

So here’s one of those little “fix” things that seems to work without my really having any idea why it is working. Frankly, it’s one of the first fixes that I go to — before I contact Kindle Support via the web or by calling 1-866-321-8851 (1-206-266-0927 outside the US) — with almost anything I suspect is not working properly on my Kindle. Sort of like turning the computer off and on.

Step-by-Step: Kindle System Restart
  1. Make sure your Kindle is on.*
  2. Disconnect the Kindle from the USB or Power Adapter cable.
  3. Press the Home button on the right edge of the Kindle.
  4. From the Home screen, press the Menu button on the right edge of the Kindle.
  5. Select “Settings” from the Home Menu.
  6. From the Settings page, press the Menu button again.
  7. Select “Restart” from the Setting Menu.
  8. Wait a couple of minutes for your Kindle to Restart, then give your Kindle another few minutes to update files, blog posts, etc.

*If your Kindle does not come on, or seems frozen, connect it via its Power Adapter to a wall outlet and give it an hour to re-energize itself.


If you’re still hvaing problems, contact Kindle Support via the web or by calling 1-866-321-8851 (1-206-266-0927 outside the US).

The Golden Age of Kindle 2.0 and Beyond — Part 1

Click here to read The Golden Age of Kindle 2.0 and Beyond — Part 2

(I’m in the process of completing this new chapter of The Complete User’s Guide to the Amazing Amazon Kindle, and it only makes sense to blog some of the content here over the next few days. This chapter will focus on about a dozen possibilities for Kindle 2.0 and beyond – some may be exciting to some, and others to others. Feel free to weigh in with your own ideas in comment form).

Not long ago (as I type away in July 2008) a reputable tech website posted some intriguing information stating that an unidentified “insider” had leaked information to the effect that two new versions of the Kindle would be released in late 2008 and early 2009. The first release would involve software enhancements to the original hardware – thus ensuring, presumably, that existing Kindle owners would be able to get these enhancements without having to spend more than the $359 to $399 they have already laid out. The second release, in 2009, would involve a larger (but not necessarily heavier) device with a larger, perhaps flexible screen. I have no reason to doubt the story. It has been widely quoted and referenced as authoritative elsewhere on the web, despite some internal contradictions regarding timetable, it strangely worded notion that the new models would “hit stores,” and its lack of attribution. It certainly makes sense that Amazon would lead with next-generation software, so that the leak of the story doesn’t bring sales of the existing device to a standstill.

We’ve all got tons of great ideas about the improvements that we absolutely must have as Amazon releases the Kindle 2.0, 3.0 and beyond. Many of the ideas that have been suggested in various blogs and communities as well as in messages sent directly to Amazon at kindle-feedback@amazon.com, and I expect to see a good portion of them realized in future Kindle generations.

I’ve already participated in this process as an individual Kindle owner, and I will continue to do so. Here, rather than add my voice to those of thousands of other Kindle owners who have weighed in with good suggestions for fixes to the obvious design flaws such as those pesky next-page bars, I’m going to take a different approach and try to suggest some enhancements of a more radical nature, changes that could create some serious viral energy to expand the reach and the function of the Kindle. Then I will suggest a roughly equal number of changes that would build upon the Kindle’s concept and on Amazon’s commitment to electronic reading generally by opening a big tent around the Kindle and its content and inviting programmers, publishers and, perhaps, even competitors inside.

You can blame me for these, but please, give me no credit for them. While it is true that some of these ideas occurred to me before I read about them somewhere else, others were generated by some of the truly creative and thoughtful people on other Kindle websites and communities, and still others were shared with me via email by readers of the beta versions of this book. Many are mash-ups, if you will, of all three of these fountains of Kindle ideas, and this is as it should be. I will certainly try to give credit where I am aware that it should be given, but I am also bound to miss out here and there.

Kindle Reading Subscriptions

Amazon launched the Kindle with a fairly rigid pricing scheme: customers would pay a relatively high price for the device, with two important promises as counterweights to that price:

· they would be able to buy individual e-books at a significant discounted compared with the price for print-on-paper versions; and

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